Quote:
Originally Posted by Smudge
Hello,
Hoping someone can give me some information as BT are no use what so ever!
Basically...I am a BT customer but they have done nothing but make my life a misery! They have recently cut my broadband off for no reason and trying to re-connect it is a nightmare. My contract with BT is almost over so I am looking at changing to Virgin. I have looked on their website and I am not in a cable area so I need a BT ladline which I have.
What I cant work out though is do i still need to pay line rental to BT?? Or do you just literally need a BT line to get the Virgin through??
Im just a little confused!
Thanks
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Yes you still need to pay line rental to BT.
Have you got a business account of a consumer account? I have a business BT line and haven't really had any issues. The problem with changing supplier is that if there is a problem with the line you supplier will not be able to do anything, only BT can, this can turn into a case of being passed from pillar to post while BT and your supplier argue over who is responsible with nobody actually fixing the problem.
I tend to better the devil I know...