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Problems with HTML emails, Mac mail stationery

Discussion in 'Web Design Forum' started by robcub, Jul 1, 2008.

  1. robcub

    robcub New Member

    Hi everyone,

    I have done an HTML email template for a client. The problem was that she wanted me to amend an existing Mac Mail Stationery template which was easy enough. A case of changing the HTML and the images.

    Unfortunately it doesn't seem to be appearing correctly in certain email clients, specifically the AOL emailer. The email has 4 images, a header, a footer, a body and a background; it's stripping out two of them leaving the header and the footer.

    Anyone know a way around this?
  2. MickeyFinn

    MickeyFinn Administrator

    How have you made the mail? Used much CSS?

    Best thing with mailers is make the format as simple as possible (all tables) and use inline CSS where needed - no positional CSS if you can help it.
  3. Dcmtr

    Dcmtr New Member

    Sometimes it seems to make a difference which mail server (i.e. which POP account or whatever) you actually send the email from, so it may be worth experiementing with this to see if it makes any difference.
  4. elonlineuk

    elonlineuk New Member

    If all fails im sure you can place a 'If email not displayed correctly, click here' link on the email. Systems such as a the AOL mail run on Internet Explorer, but it fiddles with everything.

    Good luck.
  5. robcub

    robcub New Member

    Thank you MickeyFinn, Dcmtr and elonlineuk.

    I made the HTML from Mac Mail Stationery templates that come with OS X 10.5 (Leopard). I chose one template and edited it. They are very simple little .html pages made out of tables with hardly any CSS. I simply altered the images and only touched the HTML to put my client's address etc in.

    I've asked the client to email the AOL users some of the other templates but I'm waiting to hear back on that one.

    Good idea Dcmtr, to vary to POP account from which it's been sent.

    The problem is I can't really post the email as a page on a server as this is for a template that the client wants to use over and over again in multiple emails so that's impossible.

    I think there might not be a way around this. I appreciate all the input.

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