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Website transfers to new hosting company and is dropped by Google

Discussion in 'Web Design Forum' started by CarmaCreative, Feb 19, 2010.

  1. CarmaCreative

    CarmaCreative New Member

    Hello all,

    I have recently made a somewhat disastrous move to advise a client to switch hosting provider. It has caused no end of problems with FTP, emails, accounts and so on.

    But perhaps the biggest problem is when the site transferred to the new hosting company any trace of a Google Pagerank disappeared. The website has been online for many years and as such the owner is very unhappy that he is now on page 2, instead of his old position of page 1.

    Does anyone have experience of this and why it has been dropped instantly from Google?

    Thanks,
    Phil
     
  2. SurreyWeb

    SurreyWeb New Member

    Hi Phil

    Does anyone have experience of this and why it has been dropped instantly from Google?

    Could be any number of reasons but without knowing the site impossible to comment rationally.

    Not sure what you mean by lost pagerank, do you mean green bar type pagerank, which isn't really important but could be an indicator of other issues. Or do you just mean a dip in search results placement.

    If the latter, one possible explanation is downtime during the move, from which the site may recover but again, just a guess without being able to check for other issues.
     
  3. WebDepend

    WebDepend New Member

    Hello Phil,

    As SurreyWeb says, we would need some further details in order to diagnose the cause of the problem such as the web site address as a minimum.

    I've got a couple of questions for you:

    1. How big a drop are we talking about, moving from page 1 to page 2 of search results? That could literally be 1 or 2 positions, going from 9 for a particular keyword to 11 (and so onto page 2) for instance.

    2. Is this drop for 1 or 2 keywords or across a wider number? Are you regularly tracking the positions that the web site attains on Google?

    3. How long has the web site been achieving lower positions on Google?

    4. Have you made any other changes to the web site - redesigning any pages, changing any content on the page or title tags or anything like that?

    5. Do you have Google verification in place and so have access to Google webmaster tools? Google webmaster tools gives you an indication of problems such as whether pages are unreachable, not found, etc.

    6. Do you have a sitemap registered with Google - if you have access to Google webmaster tools and have submitted a sitemap you can see how many pages are indexed with Google.

    7. Have you or the client been completing any SEO on the site or building (or buying) links?

    8. Site performance is also a possibility - if the website is responding slower that it was before then it is possible that Google is starting to build this into the way it ranks sites.

    9. Downtime - as SurreyWeb explained, any downtime during the move may have been noticed by Google.

    10. Google Analytics - do you have Google Analytics in place? If so, are you able to determine what the lower positions have meant to the number of visitors arriving at the site?

    My advice would be not to panic, collect some information together and complete an analysis of what may have happened first before you carry out any actions, as if you jump to a conclusion you can make the problem worse. Rankings do fluctuate and it is possible that the positions the site had before may bounce back in a week or two.

    If the lower positions continue then further considered action can be taken. If you do not have Google verification or analytics in place then now would be a good time to implement them so this kind of analysis is more straightforward in the future.

    Hope that helps and good luck.

    Kind regards,

    Tom
     

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