BT / Virgin Media - Freelance UK Forums

Smudge · 03-20-2008, 10:24 AM

Hello,

Hoping someone can give me some information as BT are no use what so ever!

Basically...I am a BT customer but they have done nothing but make my life a misery! They have recently cut my broadband off for no reason and trying to re-connect it is a nightmare. My contract with BT is almost over so I am looking at changing to Virgin. I have looked on their website and I am not in a cable area so I need a BT ladline which I have.

What I cant work out though is do i still need to pay line rental to BT?? Or do you just literally need a BT line to get the Virgin through??

Im just a little confused!

Thanks

Ardesco · 03-20-2008, 10:30 AM

Quote:

Originally Posted by Smudge

Hello,

Hoping someone can give me some information as BT are no use what so ever!

Basically...I am a BT customer but they have done nothing but make my life a misery! They have recently cut my broadband off for no reason and trying to re-connect it is a nightmare. My contract with BT is almost over so I am looking at changing to Virgin. I have looked on their website and I am not in a cable area so I need a BT ladline which I have.

What I cant work out though is do i still need to pay line rental to BT?? Or do you just literally need a BT line to get the Virgin through??

Im just a little confused!

Thanks

Yes you still need to pay line rental to BT.

Have you got a business account of a consumer account? I have a business BT line and haven't really had any issues. The problem with changing supplier is that if there is a problem with the line you supplier will not be able to do anything, only BT can, this can turn into a case of being passed from pillar to post while BT and your supplier argue over who is responsible with nobody actually fixing the problem.

I tend to better the devil I know...

eagle-eyes · 03-20-2008, 08:29 PM

That's so true what Ardesco says. I get Virgin through my BT line and when it works it works fine, but if ever anything goes wrong with the BT line that affects your broadband it turns into a nightmare, mainly because BT will only speak to the service provider. So the only person who's interested in getting it fixed quickly is left totally out of the loop. One (Virgin in my case) fobs you off for a week and the other - BT - only says "we can't talk to you". I almost changed to BT broadband when this happened...interesting to know you've had probs. with them...

03-20-2008, 10:24 AM	#1 (permalink)
Smudge Regular Poster Join Date: Nov 2007 Posts: 13	BT / Virgin Media Hello, Hoping someone can give me some information as BT are no use what so ever! Basically...I am a BT customer but they have done nothing but make my life a misery! They have recently cut my broadband off for no reason and trying to re-connect it is a nightmare. My contract with BT is almost over so I am looking at changing to Virgin. I have looked on their website and I am not in a cable area so I need a BT ladline which I have. What I cant work out though is do i still need to pay line rental to BT?? Or do you just literally need a BT line to get the Virgin through?? Im just a little confused! Thanks

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03-20-2008, 08:29 PM	#3 (permalink)
eagle-eyes Regular Poster Join Date: Dec 2007 Posts: 12	That's so true what Ardesco says. I get Virgin through my BT line and when it works it works fine, but if ever anything goes wrong with the BT line that affects your broadband it turns into a nightmare, mainly because BT will only speak to the service provider. So the only person who's interested in getting it fixed quickly is left totally out of the loop. One (Virgin in my case) fobs you off for a week and the other - BT - only says "we can't talk to you". I almost changed to BT broadband when this happened...interesting to know you've had probs. with them...